Here you will find answers to frequently asked questions.
Your login details consist of the email address and password you chose during registration. Please note: our system does not store this information and does not fill it in automatically for you. This type of automatic completion is due to settings on your own device. If you are unable to log in, first clear the input fields completely and enter both your email address and password manually. Avoid automatic suggestions from your computer, tablet, or phone.
This message indicates that the email address and password you entered do not match. Please check carefully that both details have been entered correctly.
In this case, it is best to create a new registration. We will then ensure that this new account is linked to your existing data in our system.
Because your password is strictly personal, we do not have access to it. Have you lost your password? Click on the ‘I forgot my password’ button on the login screen to easily request a new password.
This message means that your email address is already in our system. This means you have already created an account. In that case, click on the “I forgot my password” button to create a new password and access your account.
This error message indicates that the link you used to create a new password has expired. The link is only valid for a limited time. Request a new link by clicking on the ‘I forgot my password’ button and use it immediately to reset your password.
It is possible that your registration has not yet been fully processed. Registrations must first be approved, which can take some time. We recommend that you complete your registration at least 24 hours before the start of the auction. New registrations are checked regularly during office hours; outside office hours, this is done less frequently. Please note that Medusa Auctioneers accepts no responsibility for any inability to register or bid, for whatever reason.
Once you have logged in, you can edit your details yourself via the ‘my catalog’ / ‘my details...’ button.
You can find your bids under the button ‘my catalog’ / ‘my timed online bids’. There you can also see whether you still have the highest bid or whether you have been outbid. Bidding is easy thanks to the automatic system. If you set up a so-called ‘auto bid’, the system will place bids on your behalf up to your maximum amount. Your maximum bid remains private and is not visible to the auction house.
You can find your bids under the button ‘my catalog’ / ‘my timed online bids’. There you can also see whether you still have the highest bid or whether you have been outbid. Bidding is easy thanks to the automatic system. If you set up a so-called ‘auto bid’, the system will place bids on your behalf up to your maximum amount. Your maximum bid remains private and is not visible to the auction house.
Starting bid (€) | Bid increase (€) |
|---|---|
0 | 10 |
200 | 20 |
500 | 50 |
1.000 | 100 |
2.000 | 200 |
5.000 | 500 |
10.000 | 1.000 |
50.000 | 2.000 |
100.000 | 5.000 |
1.100.000 | 50.000 |
Not automatically. The catalog descriptions have been carefully compiled by our specialists, but are not exhaustive. We therefore advise you to check the condition of the lot yourself during the viewing days. At that time, you can view all lots in person and assess their condition and any possible defects. If you are unable to attend, you can email us to request a condition report. Please note that photos or descriptions in the (digital) catalog do not offer any guarantee and do not constitute grounds for complaint.
To participate in bidding, simply create an account on our website.
The final purchase price consists of:
the winning bid
29.5% surcharge
€1.95 hammer fee per lot
and possibly resale right (if applicable)
All costs are clearly listed on your invoice.
Starting bid (€) | Bid increase (€) |
|---|---|
0 | 10 |
200 | 20 |
500 | 50 |
1.000 | 100 |
2.000 | 200 |
5.000 | 500 |
10.000 | 1.000 |
50.000 | 2.000 |
100.000 | 5.000 |
1.100.000 | 50.000 |
You can find your bids under the button ‘my catalog’ / ‘my timed online bids’. There you can also see whether you still have the highest bid or whether you have been outbid. Bidding is easy thanks to the automatic system. If you set up a so-called ‘auto bid’, the system will place bids on your behalf up to your maximum amount. Your maximum bid remains private and is not visible to the auction house.
Not automatically. The catalog descriptions have been carefully compiled by our specialists, but are not exhaustive. We therefore advise you to check the condition of the lot yourself during the viewing days. At that time, you can view all lots in person and assess their condition and any possible defects. If you are unable to attend, you can email us to request a condition report. Please note that photos or descriptions in the (digital) catalog do not offer any guarantee and do not constitute grounds for complaint.
We auction objects from different categories. A lot must have a minimum expected return of 100 euros.
Appraisals for auction purposes are completely free of charge. You can easily submit photos of your item via the valuation page on our website so that our specialists can perform a valuation.
In the event of a successful sale, we will charge you 22.51% of the hammer price and €1.95 per item. In addition, the other costs agreed with you will be deducted from the proceeds. Medusa Auction House will finance these costs.
Yes, that is possible. Medusa Auctioneers does not handle shipping itself, but works together with easy2send, a specialized external carrier with a customer rating of 9.2. They arrange the transport of your purchased lots.
Follow the link on our website to the site of easy2send.
Indicate the lot number(s) concerned and fill in the requested information. If you do not have all the information, you can submit a request by email, stating the lot numbers.
Once you have won a lot, you give the final order for shipment. You will receive an invoice from easy2send. After payment, the transport will be arranged and you will receive the item at the address you specified.
Please note: If you have multiple lots shipped at the same time, the total shipping costs are often lower than for separate shipments.
Yes. You pay two separate invoices:
One to Medusa-Auctioneers for your purchased lot(s)
One to easy2send for transport
easy2send will only release goods after the transport invoice has been paid. Medusa-Auctioneers will only release goods once the auction invoice has been paid in full.
You can easily request a quote via the website of easy2send or by telephone via +31 (0)88 3300 999. You may also contact us by email and provide the relevant lot numbers.
Yes, that is possible. You can make a pickup appointment via info@medusa-auctioneers.nl. We will then ensure that your purchases are ready. Please make sure you bring your bid number, invoice number, and/or lot numbers has at hand.
Yes, your own carrier may pick up your purchases, but they must also have a make an appointment via our digital calendar. He must also have a lottery list. From that moment on, responsibility for your purchases lies with the carrier you have chosen.
Signing up for the appraisal day is not mandatory but does offer you a better guarantee of an appraisal.